My sister recently attended a Motel 6 location for a weekend stay. The rooms were not up to par. Now it is understandable that you get what you pay for, but since when did being treated poorly by the employees take a front seat to satisfying the customer?
I have seen this in more than this instance. I was out to eat with my boyfriend and his family. The service was terrible and the waitress (who was the owner's wife) was very short with us when we inquired about our meals. For a dinner that would have taken about an hour and a half to two hours, we were there for three hours waiting to eat.
I was always taught that the customer is always right. We may not like it, but we do whatever it takes to make them happy. One bad experience can travel faster than a fantastic experience. This could have a detrimental effect on business. I think some businesses have lost the sight of what is important and what is keeping their business in business. Without customers, you wouldn't be in business. Maybe customers should be treated like kings and queens. It is a good feeling when a customer has a good experience. It is even better when they give referrals.
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Yes, people working in the customer-service industry should treat their customers with respect. Also, customers should treat servers with respect as well. It's a two-way street, and far too often customers feel they can be rude simply because they are paying for a service.
People just need to respect each other, and than instances such as what you mentioned in your blog will greatly decrease.
Anyone who believes that the customer is always right has never worked in customer service.
Here is an interesting read regarding why "The Customer is Always Right" is a horrible phrase.
You may not have a business without customers, but you'd lose that business without employees too. Far too many employers shoot their employees down in an effort to bend over backwards to please people who think treating others like crap is ok, so long as they're spending money.
While it is important to treat customers with respect, and to do your job to the best of your ability, customer satisfaction has its limits. I know I would never work for anyone who put customer satisfaction over treating their own employees with dignity and respect.
I'm sorry you had a bad experience at Motel 6 and whatever restaurant you were at. If you were really treated rudely by the employee, that really isn't acceptable and you should take it up with a supervisor. You didn't really say what happened at all in either instance; both situations were sort of vague so I can't really picture what happened.
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This is not the case. I have worked in the restaurant industry as well as being the customer service representative for two companies now. I understand your point about employee respect and I know I would never continue to work for someone who didn't treat their employees well.
For the dinner experience, and because I have worked in the restaurant industry for many years, there were different ways the waitress could have handled the situation. It is not hard to come to the table and explain that there was an issue with the food. She avoided us like the plague. Two people at our table had appetizers and the rest were waiting for their meal. It was 9 PM before we were served our dinner. She never came by to see if we needed drinks or anything. After she could tell that we were very upset with the service, she decided that the restaurant wanted to buy us dessert. No offense, it was 9:30, we really didn't want dessert.
In this instance where the waitress is the wife of the owner, who is the supervisor of the supervisor? She is the manager of the restaurant. I believe she should have handled it better than the way she did. We were sitting waiting for dinner for 3 hours, maybe buying us a drink would have been better. Everyone that was sitting around us were fed and gone before we even got dinner.
I understand that it is difficult to find good workers in the food industry, but if you are short staffed, close a section. We had a reservation for the evening. The people sitting next to us told us they did not have a reservation and they were done before us.
Thank you. It's absolutely amazing the number of people that come into a store and treat the employees like crap and think they're going to get anything. What many don't realize is that employees have the right to refuse service if the person goes too far out of line.
What's even worse is that it seems like my husband (a sales associate at a major retailer) has to exercise that right more and more frequently (as amusing as it is to watch a raving lunatic get escorted out by the police).
I am treated as evil by people who claim that they are being oppressed because they are not allowed to force me to practice what they do. ~D. Dale Gulledge
I don't know hte title or the author, but it may have been in the business section. Or maybe self help. Or maybe up front. I don't know, but I know it was blue. No, I don't know what it was about. But I need it.
And then, when you can't help them, they call your manager in and complain. And when your manager can't help them, even after pulling together a cart with every blue book in the damn store, they leave in a huff and swear they won't be shopping here anymore.
The customer is always right has turn customers into monsters. Give em an inch, and...
http://www.progressiveu.org/blog/ediblewoman