Why is it that most hosting companies have everything so complicated, you have to call tech support almost any time you want to do ANYTHING to your own freaking site? I use GoDaddy for Circus-13, but all the websites I do, some of them are GoDaddy, some are Register.com, some are this and some are that. Most everyone of them has such a big, complicated, complex hosting service page that you almost have to either:
A) check on every single link on the entire freakin' page to find what you are looking for or...
B) just give up and call them and have some guy from a place where English is a second (sometimes third or fourth language and it's hard enough trying to get someone who DOES understand English to understand your problem.
Even my boss, who is far more experienced with these companies and this type of thing, gets frustrated as much as I do.
Let me give you an example.
I just got a new site to update/redesign and I got the login info from the client so I can get onto the FTP site to make sure I have all the files, even the hidden ones. I open up my trusty FTP client software program and put in the info and I get this: "Unable to detect host." WTF is THAT? So I go to the host's website and login there. Hey, that worked. So I start looking around, seeing if I can find an FTP program on their site (like GoDaddy has) in case my FTP client program doesn't work. They don't.
I do more poking and can't find anything about it at all.
So, with my boss looking as well, we go to Customer Support, find an FAQ about FTP (say THAT five times fast) and there is a tutorial about using their FTP that I couldn't find. Okay, so I watch the little video and go through the steps with them, except when I click on the spot it says to click that will take me to the FTP, it takes me to a different page that says if I continue on THIS route (which is where the link is that I am supposed to click), I will reset the IP address of the site and most likely reset the website and a couple other things. That deserves another WTF is THAT?!
So I am stuck in limbo on accessing the actual site to make sure I got it all, so instead, I will focus on the actual design phase (which I usually do second).
And because of all this nonsense, we are going to try and switch any website client that comes our way over to GoDaddy if they aren't there already. Why? For one, we are a GoDaddy reseller, and for two, they are far easier to deal with than some of these others. Plus their customer support is IN the USA.
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